Privacy policy

1. Controller

The controller for this website and the related contact, booking and session-form services is neitiJade.

Contact details
Email: jade@neitijade.com
Phone: 040 815 2222

2. What this policy covers

This privacy policy explains how I process personal data when you:

• visit my website
• contact me by email, phone, WhatsApp or another contact method I provide
• send a booking request
• fill in a session form or other advance questionnaire
• exchange messages with me before, during or after a booking
• book a duo service involving another service provider

3. What personal data I process

I process only personal data that is necessary for handling contacts and bookings, planning and carrying out sessions safely, payments, and legal obligations.

The data may include, for example:

• your name or the name you use for booking
• email address
• phone number
• preferred contact method
• booking time, duration, service and booking status
• messages you send to me
• payment status, invoicing and accounting information
• technical data such as IP address, browser details, device details and timestamps
• information you provide in a session form or other session-planning communication

Session forms and session-planning communication may also include special-category personal data, such as information related to health, safety, limits, sexual behavior or sex life. I process this kind of data only when it is necessary for assessing, planning or safely carrying out the session.

Please avoid sending unnecessary special-category data in free-form messages.

4. Purposes of processing

I process personal data for the following purposes:

• responding to enquiries
• receiving and assessing booking requests
• confirming, changing, cancelling and otherwise managing bookings
• planning and safely carrying out sessions
• handling payments, invoicing and accounting
• maintaining the technical operation and security of the website, booking system and communications
• preventing misuse and handling possible disputes or complaints

5. Legal bases for processing

Regular contact, booking, messaging, payment and accounting data is processed because it is necessary for steps taken at your request before confirming a booking, for providing the service you requested, for complying with legal obligations, or for the legitimate interest of keeping the website and service secure.

Special-category personal data, such as information related to sexual behavior, sex life, health, safety or limits, is processed on the basis of your explicit consent when the information is necessary for assessing, planning or safely carrying out the session.

You can withdraw your consent at any time. Withdrawal does not affect processing that took place before the withdrawal.

6. Sources of data

I receive personal data mainly directly from you when you:

• contact me
• send a booking request
• fill in a session form or advance questionnaire
• message with me about planning a session

I may also receive technical data from your browser or device when you use the website, and payment, booking or calendar-related data from the services I use to handle the booking process.

7. Service providers and recipients

I may use service providers needed for the website, booking, communications, payments, forms, security or accounting.

These recipients may include, for example:

• hosting and technical maintenance services
• booking and form services
• email and communication services
• payment and invoicing services
• security and content delivery services
• accounting services
• authorities when required by law

If you book a duo service, I may share with the duo partner only the information that is necessary for arranging and carrying out the booking. This may include, for example, your name or the name you used for booking, contact method, time, booking status and information necessary for the practical arrangements of the session.

8. Processing outside the EU/EEA

I aim to use services that process personal data within the EU/EEA whenever possible.

If a technical service I use requires personal data to be processed outside the EU/EEA, I make sure there is a lawful transfer basis and appropriate safeguards.

9. How long I keep data

I keep personal data only for as long as necessary for the purposes described in this policy. Retention periods depend on the type of data.

I keep contact and booking data only for as long as needed for managing the client relationship, safety, possible complaints or other justified purposes.

Invoicing and accounting data is kept for the period required by law.

10. Cookies and similar technologies

The website only uses cookies or similar technical solutions that are necessary for the operation, security or technical booking functionality of the site.

I aim to avoid unnecessary tracking.

If I later introduce non-essential analytics, embeds or marketing technologies, consent will be requested separately when needed.

11. Your rights

Under applicable law, you may have the right to:

• receive information about how your personal data is processed
• access your data
• request correction of inaccurate data
• request deletion of data
• request restriction of processing
• object to processing in certain situations
• receive the data in a portable format when applicable
• withdraw your consent when processing is based on consent
• lodge a complaint with a supervisory authority

In Finland, the supervisory authority is the Office of the Data Protection Ombudsman.

12. Security and confidentiality

I use reasonable technical and organizational safeguards to protect personal data.

Because I work alone, access to client data is generally limited to me and the service providers needed for the website, booking, forms, communications or accounting.

13. Adults only

This website and its services are intended for adults only.

I do not knowingly collect personal data from minors. If I become aware that I have received data from a minor, I will delete it without undue delay.

14. Changes to this policy

I may update this privacy policy from time to time.

The latest version is always available on this website.

15. Contact details

For privacy-related questions, you can contact:

neitiJade
Email: jade@neitijade.com
Phone: 040 815 2222